Terms and conditions Family Resort Molenwaard
The best adventure awaits you: an unforgettable stay at Family Resort Molenwaard. But, before you come to stay in the beautiful polder, with Fien and Teun, we ask you to read this important information first. This way you can be sure that you are aware of everything when you make your reservation!
Conditions
All conditions apply to all bookings, made directly or indirectly at Family Resort Molenwaard. The maximum number of persons in an accommodation may not be exceeded, regardless of age. Family Resort Molenwaard reserves the right to make changes or reject a booking. When booking you will be notified of the final price and whether your booking will be honored, as booked. All prices mentioned are subject to interim changes and typographical errors.
By entering Family Resort Molenwaard you agree to our house rules.
Information about the booking
You will receive all information about and confirmation of your stay at Family Resort Molenwaard by e-mail. Didn't receive an email? Please check your junk e-mail and otherwise contact us via contact. We are happy to help you further!
Financial conditions
If, after the agreed price has been determined, additional costs arise as a result of charges and/or levies (for example VAT, tourist tax, etc.) that relate directly to the holiday accommodation or the guest, as a result of an increase in the costs on the part of Family Resort Molenwaard, these can be the guest/booker will be charged by Family Resort Molenwaard, even after the conclusion of the agreement or making the booking.
Any discounts and/or special offers can no longer be used if the confirmation/invoice has already been sent by Family Resort Molenwaard.
Reservation and payment arrangement
After booking, you will receive a booking agreement with payment instructions and you agree to our terms and conditions. In addition, you will receive a link to 'My Environment' and you can complete all extra information about your stay, plus view all information about the fun packages that can be done at Family Resort Molenwaard and in the area.
Cancellation fees
If you cancel a reservation with us, you will be charged a cancellation fee. In the event of a cancellation of your reservation, the following costs must be paid:
| Moment of cancellation | Cancellation costs |
| 14 days after making the reservation – 91 days before the start of your stay | 25% of total booking price |
| 90 - 61 days before the start of the stay | 60% of total booking price |
| 60 - 29 days before the start of the stay | 75% of total booking price |
| 28 - 1 day(s) before the start or on the day of arrival | 100% of total booking price |
Note: If the arrival date has been changed, the first booked arrival date will be considered.
Cancellation Policy
When making the booking, it is possible to conclude a cancellation policy. We recommend that you make use of the Family Resort Molenwaard cancellation policy. With this arrangement, you cover yourself against the cancellation costs in a large number of high-risk cases, such as illness or death of immediate family members. For this, you pay a one-off amount of 5% of the total sum and € 5.50 policy costs. This arrangement applies up to a maximum of 24 hours before arrival.
Change of address?
Are you moving or is your address changing? Let us know and we will adjust your data. Contact us by phone on 0184 784 078 or send an email to info@familyresortmolenwaard.com. Mention your name, your old and new address details.
We look forward to your arrival! Do you have any questions? Please contact us by phone or email. We are ready for you!